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# Technical Support - ECAD Software

- **Company:** Stiftung Mensch
- **Location:** Kirchheim, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Databases, Electronic Design Automation, Issue Tracking Systems, Microsoft Office, Eplan
- **Published:** September 1, 2026
- **Apply:** https://www.adzuna.de/details/5861328642

## About the Role

* Abgeschlossene technische Ausbildung im Bereich Elektrotechnik
 * Quereinsteiger sind willkommen
 * Sehr gute Kenntnisse in ECAD-Systemen (z.B. eXs, EPLAN, o.ä.)
 * Erfahrung im Kundensupport
 * Erfahrung im Umgang mit Geschäftskunden (B2B)
 * Erfahrung mit Ticket-Systemen von Vorteil
 * Grundlagen im Bereich Datenbanken/Netzwerke wünschenswert
 * Sicherer Umgang mit MS Office

## Description

* Bearbeitung eingehender Kundenanfragen per Telefon, E-Mail und Ticketsystem
 * Analyse und Bearbeitung von technischen Anfragen rund um unsere eXs-Software
 * Nachstellung und Dokumentation von Fehlerfällen
 * Zusammenarbeit mit Entwicklung, Produktmanagement und Qualitätssicherung zur kontinuierlichen Verbesserung unserer Software.
 * Erstellung und Pflege von Supportdokumentationen
 * Durchführung von Online-Kundenterminen und Online-Support-Sessions


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