> Markdown version of [/jobs/ext/2670844-cluster-technical-lead-print-copy-channel-business-unit](https://www.wearedevelopers.com/jobs/ext/2670844-cluster-technical-lead-print-copy-channel-business-unit). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cluster technical lead (print & copy channel business unit) - **Company:** Info Technology Supply Ltd - **Location:** Almere, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, User Authentication, Microsoft Azure, Cloud Computing, System Configuration, Linux, Document Management Systems, Domain Name System (DNS), Hyper-V, Microsoft Office, Microsoft SQL Server, Windows Servers, Microsoft SharePoint, System Testing, Virtual Local Area Networks, Virtualization Technology, Network Routers, Computer Network Technologies, Firewall Services Module, Vmware - **Published:** September 2, 2026 - **Apply:** https://nl.talent.com/redirect?id=624079895095288718&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-09&puid=edaaaddeddacaddgbdd99dd7edd8add7adabbddg9dd79ddbbddeadd8bda8add9cddf9dd8bea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de83de8gddegdd9fdd93de73decgdde3ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=6&xml_batch_generation_id=7b858d1e-8b78-4c42-95bf-fbebac5f8ad8&falcon=1&pid=ef252ea443e6&bpid=6186d570b547b923c0b0b70620cde59c ## About the Role * 5+ years in technical consulting, presales engineering, or senior technical support within print management, managed print services, or document management * Demonstrable experience leading a technical team with a track record of developing capability * Proven experience across the full solution lifecycle: presales, installation, and post-sales support * Experience working within a channel or reseller partner model is essentiaL * Prior involvement in tender responses, statements of work, or security questionnaires is an advantage Technical Skills * Hands-on experience with Print&Copy portfolio in production environments is essential * Strong diagnostic and troubleshooting skills across Windows Server and Client platforms, Active Directory, Entra ID and Microsoft SQL Server * Solid networking knowledge: DNS, VLANs, switches, routers, and firewall configuration is essential. * Experience configuring MFDs, card readers, and authentication methods with print management platforms * Proficiency with Office 365 including Teams and SharePoint * Familiarity with virtualisation (VMware, Hyper-V); Azure experience is an advantage * Experience with Azure and cloud infrastructure is an advantage; familiarity with document processing workflows is desirable * Exposure to Apple macOS and Linux is a bonus Skills & Competencies * Ability to communicate complex technical concepts clearly to varied audiences * Strong written communication skills: capable of producing accurate, professional technical documentation, proposals, and reports * Structured approach to troubleshooting and problem-solving under pressure, with the ability to manage multiple concurrent priorities across presales, and support * A confident self-learner who takes ownership of staying current across a broad and evolving product portfolio * Strong commercial awareness in customer-facing situations * Fluent Dutch and English; proficiency in the regional cluster language required for non-UK positions Personal Attributes * Technical authority who leads by example and develops the team's capacity to handle complexity * Lead through coaching: hold leadership conversations and technical troubleshooting sessions to build the team's ability to handle complexity rather than delegating it away * Partner and customer-focused with a proactive, solutions-oriented approach * Proactive and solutions-oriented; you identify issues before they escalate and propose improvements * Collaborative and culturally adaptable across ITS's European network ## Description We are seeking a Cluster Technical Lead for the BENE region to oversee all technical presales and post-sales activity within the regional cluster, while supporting other regions as needed. This senior role combines hands-on technical consulting with leadership of a Technical Consultant team, guiding the full solution lifecycle and ensuring high delivery standards. The role carries a dual reporting line to the Cluster Manager for commercial alignment and to the IT Manager for technical standards and cross-cluster consistency., Team Leadership & Development * Lead, manage, and develop cluster Technical Consultants with clear performance expectations and one-one coaching & meetings * Plan and allocate technical resources across presales, installation, and support workstreams * Identify skill gaps and coordinate training, vendor certification, and development pathways with the IT Manager * Review and quality-check the team's technical output, demos, proposals, installation docs, and knowledge-base content and providing feedback and guidance to raise standards. * Act as primary escalation point for complex technical issues before escalating to central Technical Services or vendors * Contributing to interview processes and onboarding planning withing the cluster Presales & Technical Consultancy * Lead technical presales for strategically important opportunities: discovery, solution design, and scoping * Deliver demonstrations, webinars, and technical workshops to reseller partners and end customers * Provide technical input to tenders, security questionnaires, and statements of work, ensuring accuracy and consistency with ITS standards * Support the Cluster Channel Partner Manager and sales team with technical insights and guidance throughout the sales cycle, including attendance at key customer meetings where technical credibility is required * Review and oversee presales outputs produced by the team, ensuring solution designs are technically sound and commercially realistic Installations & Solution Delivery * Oversee installation planning and delivery across the cluster, ensuring accurate scoping and quality execution in line with agreed timelines and quality standards * Lead complex remote and on-site installations personally where required * Ensure system testing, validation, customer training, and handover to post-sales support are completed as standard * Maintain and improve cluster installation methodologies, checklists, and project communication templates, in alignment with central Technical Services standards Project Management * Take ownership of project management for larger or more complex technical engagements within the cluster: scope definition, resource planning, and tracking from initiation through to completion * Monitor timelines and escalate delays or scope changes to the Cluster Manager promptly, particularly for technically intensive engagements * Actively contribute to improving core business processes and optimising the profitability of the cluster's technical function, identifying inefficiencies in delivery workflows and proposing structural improvements * Maintain technical relationships with key vendors including PaperCut, Umango, and KUARIO, especially acting as the cluster's primary technical point of contact for product queries, escalations, and roadmap discussions Post-Sales Technical Support * Oversee both presales and post-sales technical support, ensuring partner queries are resolved within SLA targets * Handle escalated second-line support cases personally where required * Ensure that recurring or systemic issues are identified, documented, and reported to the IT Manager, and that appropriate fixes or knowledge base updates are produced * Build and maintain strong relationships with key reseller and partner technical contacts Technical Standards & Knowledge * Maintain knowledge of the full ITS Print & Copy portfolio including product architecture, integration patterns, licensing models, and known compatibility * Stay current with vendor product roadmaps, release notes, and certification requirements, * Maintain up-to-date knowledge of vendor roadmaps, releases and ensuring the cluster team's knowledge is maintained accordingly * Contribute to shared technical assets: knowledge base articles, installation guides, and best-practice documentation * Liaise regularly with the IT Manager to ensure cluster practices remain aligned with ITS-wide technical standards and that significant product or process updates are communicated and embedded within the team Reporting & Quality * Report regularly to both the Cluster Channel Partner Manager and the IT Manager on team performance, SLA adherence, open escalations, and technical delivery quality * Track and analyse recurring support issues and installation challenges within the cluster, identifying patterns and proposing corrective actions * Support ISO 9001 / ISO 27001 quality management processes relating to technical services activity ## Related Videos - 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