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# Technicien Informatique Itinérant H/F

- **Company:** 2017 Wemoov
- **Location:** Angers, France
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, TCP/IP, Wi-Fi Technology, Computer Equipment, Information Technology, Windows Client
- **Published:** September 1, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/82843859.html

## About the Role

De formation en informatique (Bac à Bac +2 ou équivalent).Expérience en support technique de proximité souhaitée.Rigueur, sens du service, pédagogie et bonne communication. Maîtrise des environnements Windows 10/11, Office 365, messageries, outils collaboratifs.Connaissances en réseaux de base (TCP/IP, Wi-Fi, VPN).Bonnes pratiques ITIL (incidents, demandes, escalades).Capacité à diagnostiquer, résoudre et expliquer simplement aux utilisateurs, De formation en informatique (Bac à Bac +2 ou équivalent).

Expérience en support technique de proximité souhaitée.

Rigueur, sens du service, pédagogie et bonne communication.

Maîtrise des environnements Windows 10/11, Office 365, messageries, outils collaboratifs.

Connaissances en réseaux de base (TCP/IP, Wi-Fi, VPN).

Bonnes pratiques ITIL (incidents, demandes, escalades).

Capacité à diagnostiquer, résoudre et expliquer simplement aux utilisateurs

EUR

Windows
Pédagogie
Assistance technique
Wi-Fi
VPN
Pack Office
TCP/IP
ITIL

## Description

Assurer le support utilisateur de niveau 1 et 2 (poste de travail, périphériques, mobilité).

 - Intervenir en proximité et en prise en main à distance.
 - Installer, configurer et maintenir le matériel informatique (PC, imprimantes, smartphones).
 - Gérer les incidents et demandes via l'outil de ticketing, en garantissant le respect des SLA.
 - Accompagner les utilisateurs dans la prise en main des outils et applications.
 - Participer au suivi du parc informatique et aux projets d'évolution (déploiements, migrations).


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