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# Technicien support N1 H/F

- **Company:** LTD Recrutement
- **Location:** Vertou, France
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), TCP/IP, Wi-Fi Technology, Transport Layer Security, Office365, Tablet Computers
- **Published:** September 2, 2026
- **Apply:** https://www.pmejob.fr/offre-emploi-technicien-support-n1-vertou-2604442.html

## About the Role

Profil recherché Profil recherché Vous êtes issu(e) d'une formation dans le domaine de l'informatique et vous justifiez d'une expérience significative dans le support N1. Vous possédez de solides connaissances techniques sur : Matériel (poste de travail, imprimantes, smartphones, tablettes'), Système (Windows 10, Windows 11, Active Directory), Outils bureautiques et collaboratifs : Messagerie O365, suite bureautique Réseau : Paramétrage de la configuration réseaux des postes de travail : TCP/IP, VPN, SSL, Wifi ITSM Vous êtes doté(e) d'une très bonne capacité d'analyse Vous possédez une excellente capacité à communiquer à l'écrit comme à l'oral Vous avez le sens du service client et de la pédagogie
Expérience exigée : 2 à 4 ans
Niveau d'étude souhaité : BAC +2/3

## Description

prises en main et assister les utilisateurs à distance Diagnostiquer, qualifier et proposer des solutions adaptées Escalader les incidents complexes au niveau approprié Participer à la résolution des incidents de manière proactive afin d'éviter leur récurrence. Capitaliser la connaissance en rédigeant des procédures techniques


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