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# Expert Technique ServiceNow CSM (H/F)

- **Company:** Jean Michel
- **Location:** Paris, France (Remote available)
- **Experience:** Expert
- **Salary:** €58,000.0 - €66,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Configuration Management Databases, Knowledge Management, Simple Object Access Protocol (SOAP), Restful APIs, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://www.meteojob.com/jobs/56476535

## About the Role

Vous justifiez de 8 ans et plus d'expérience IT, dont une expérience significative et récente sur ServiceNow CSM (Customer Service Management)., * Maîtrise du Case Management, du Customer / Service Portal, de l'Agent Workspace et d'UI Builder

 * Solide expérience des intégrations SI : IntegrationHub, API REST / SOAP
 * Pratique du Flow Designer, du Knowledge Management et du Virtual Agent ; une première exposition à Now Assist est appréciée
 * Capacité à animer des ateliers métiers, à concevoir la solution et à rédiger puis valider les User Stories
 * Culture OOTB et goût du transfert de compétences
 * Certifications ServiceNow appréciées : CSA, CAD, CIS-CSM, Suite CSM Pro
 * Une expérience de portail client à forte volumétrie, d'environnements à fortes intégrations SI ou de Centre de Compétence / équipe Build ServiceNow est un vrai plus

## Description

* Animer les ateliers de conception et la définition des processus métiers
 * Concevoir la solution, rédiger et valider les User Stories
 * Paramétrer ServiceNow CSM Pro en privilégiant l'approche OOTB
 * Concevoir et mettre en œuvre les intégrations SI (IntegrationHub, API REST / SOAP)
 * Construire les workflows et automatisations (Flow Designer)
 * Accompagner les équipes métiers et assurer le transfert de compétences vers le Centre de Compétence interne

Environnement technique : ServiceNow CSM (Case Management, Customer / Service Portal, Agent Workspace, UI Builder), Flow Designer, IntegrationHub, API REST / SOAP, Knowledge Management, Virtual Agent, Now Assist, CMDB / CSDM.


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