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# IT-Mitarbeiter 1st und 2nd Level Support

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.adzuna.de/details/5862980155

## About the Role

* Abgeschlossene berufliche Ausbildung im IT-Bereich und erste praktische Erfahrung im IT-Service und IT-Support

Die Fähigkeit, eigenständig zu arbeiten und gleichzeitig gut im Team zu kooperieren
Fachkenntnisse in Ticketsystemen wünschenswert
Erste Erfahrungen im Gesundheitswesen vorteilhaft aber nicht zwingenden notwendig

## Description

* Hauptansprechpartner für alle Anfragen von Anwendern, die über Telefon, Ticketsystem oder E-Mail eingehen

Aktualisierung und Pflege des verwendeten Ticketsystems
Bearbeitung von Anfragen von der Erfassung und Fehlerdiagnose bis zur Entwicklung von Lösungen
Enge Kooperation mit verschiedenen Abteilungen innerhalb der IT-Abteilung in einem facettenreichen und spannenden Umfeld
Mitwirkung bei der Planung und Durchführung von IT-Projekten


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