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# IT Service Manager

- **Company:** FERCHAU GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** IT Management, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/447523

## About the Role

* Abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder vergleichbare Ausbildung
 * Mehrjährige Berufserfahrung mit Service Delivery oder IT Service Management
 * Ausgeprägtes Verständnis von ITSM und ITIL; Erfahrung mit IT-Governance.
 * Erfahrung in der Steuerung und Führung von Mitarbeiter|innen
 * Kenntnisse im Umgang mit AV-Technik wünschenswert
 * Sehr gute Deutschkenntnisse und gute Englischkenntnisse

## Description

* Entwicklung von Standards und Prozessen im Bereich After Sales Service
 * Verantwortung des IT-Service Managements und der SLA-Prozesse für die Service Delivery.
 * Betreuung des First- / Second-Level-Support
 * Qualitätssicherung der ITSM-Prozesse
 * Mitwirkung bei der Implementierung neuer Themen und Prozesse
 * Überwachung der Vertrags- und SLA-Verantwortlichkeiten


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