> Markdown version of [/jobs/ext/2673455-first-level-supporter-m-w-d](https://www.wearedevelopers.com/jobs/ext/2673455-first-level-supporter-m-w-d). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# First-Level-Supporter-m-w-d

- **Company:** Randstad Deutschland GmbH & Co. KG
- **Location:** Essen, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Citrix Systems, Software Distribution, Information Technology, Laptops
- **Published:** September 2, 2026
- **Apply:** https://www.stepstone.de/stellenangebote--First-Level-Supporter-m-w-d-Essen-Randstad-Deutschland-GmbH-Co-KG--14445143-inline.html

## About the Role

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 * Erfolgreich abgeschlossene Ausbildung oder Umschulung im IT-Bereich bzw. eine vergleichbare Qualifikation
 * Berufserfahrung im IT-Support
 * Gute Kenntnisse in Windows und Citrix
 * Erfahrung in der Arbeit mit Netzwerken
 * Sehr gute Deutschkenntnisse in Wort und Schrift
 * Kommunikative und dienstleistungsorientierte Arbeitsweise

## Description

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 * Qualifizierung und Bearbeitung von Serviceanfragen
 * Annahme, Remote-Support und Behebung von kleineren Störungen
 * Allgemeiner Telefonsupport
 * Vor-Ort-Support nach der Einrichtung von Hardware
 * Entwicklung von erforderlichen Tools
 * Installation und Rollout von Desktop-PCs, Notebooks und Monitoren

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