> Markdown version of [/jobs/ext/267409-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/267409-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** ITW Limited - **Location:** Carol Stream, IL, United States - **Experience:** Expert - **Salary:** $90,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Performance Tuning - **Published:** May 21, 2026 - **Apply:** https://www.juju.com/job/00000000g111vb ## About the Role The ideal candidate will blend strong technical acumen with hands-on experience, customer-facing communication., + 7+ years of progressive experience in technical support, training, or product engineering-preferably within the product inspection, automation, or industrial equipment sectors. + Willingness to travel regularly including overnight stays to site to support product issues, complaint resolution or commercial opportunity. Able to provide voice of customer insight. + Able to write clear, accurate and concise reports. + Ability to use/learn our ERP/CRM system Microsoft Dynamics365 and Microsoft Suite Products. + Driver's License + Proven leadership in cross-functional environments and customer-facing situations. + Strong communication skills with the ability and willingness to train, influence, and guide both internal teams and external customers. + Proficiency in analyzing technical problems and developing robust solutions. + A role model of Loma's behaviors (Trusted Advisor, Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative), and ITW Values. Desirable: + Deep understanding of inspection system technologies, including metal detection, x-ray, and check-weighing. + Bachelor's degree in Engineering, Technology, or a related field (or equivalent experience). + Previous People Management Experience. ## Description + Design and lead comprehensive technical training programs for sales, service, customers and support teams, both remotely and on-site. Building, refining, and expanding internal and external training programs to support evolving technologies and market needs. + Understand latest product trends and technologies, how our products compare against the competition clearly identifying our strengths and gaps and use this knowledge to support the commercial teams. + Establish and manage a comprehensive Metal detection system program covering validation, calibration, repair, upgrades, and replacements for multiple brands. + Establish consistent standards and procedures to support performance optimization across diverse product lines. + Act as the technical escalation point for complex service or product issues. Providing expert-level troubleshooting, root cause analysis, and resolution support. + High quality reporting of customer issues, resolutions, and continuous improvement recommendations. Taking an active role in quality processes and meetings (QICAT). + Analyze and interpret product/technical specifications from our customers to prepare and complete product testing. Evaluate equipment performance to identify opportunities to demonstrate full product capabilities. + Recommend redesigns or enhancements based on performance data and customer feedback. Share insights to help inform early-stage new product strategy. + Serve as the subject matter expert on inspections systems across Loma and competitor equipment and educate our sales & service teams on competitor equipment. + Engage with internal and external customers on product-related and technical topics. Participate in customer meetings, marketing events, and trade shows. + Attend customer sites to help our sales teams secure high values sales opportunities ## Related Videos - [Practical performance tuning for Serverless Java on AWS](https://www.wearedevelopers.com/videos/2075-practical-performance-tuning-for-serverless-java-on-aws) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Tour de Force: Open-Source LLM Inference Optimization from Simple to Sophisticated](https://www.wearedevelopers.com/videos/100099-tour-de-force-open-source-llm-inference-optimization-from-simple-to-sophisticated) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)