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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow MID Server Administrator - **Company:** GovCIO - **Location:** Alexandria, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $120,000.0 - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Microsoft Windows, Access Network, Active Directory, Biometrics, Cloud Engineering, Configuration Management Databases, Cyber Security, System Configuration, Serialization, Domain Name System (DNS), Linux System Administration, System Center Configuration Manager, Routing, Network Protocols, Performance Tuning, Server Administration, Simple Network Management Protocols, Systems Integration, Windows Management Instrumentation, SSL Certificate Management, Enterprise Software Applications, Cloud Platform System, ServiceNow IT Service Management, System Availability, HybridCloud, Firewalls (Computer Science), SC Clearance, Tanium Platform Expertise, Containerization, SolarWinds (Software), Network Server, Servicenow - **Published:** September 1, 2026 - **Apply:** https://dejobs.org/x/x/9240563B326845F7BAFCBAE6C18A12F7/job/ ## About the Role High School with 9+ years (or commensurate experience), * DoD 8570 IAT Level II certification (Security+ CE, CySA+, CCNA Security). * Experience deploying, configuring, maintaining, and troubleshooting ServiceNow MID Servers across complex enterprise systems. * Practical technical experience supporting ServiceNow ITOM workflows, Discovery schedules, and CMDB data consistency. * Comprehensive operational understanding of secure communication baselines, firewall requirements, and certificate management. * Strong experience troubleshooting credential behaviors (Active Directory, SNMP, SSH, WMI), network boundaries, and multi-domain integration pathways. * Proficiency in monitoring infrastructure health, reviewing integration logs, and performing root cause analysis. * Strong foundational understanding of diverse IT domains including enterprise serialization, Windows/Linux server administration, network protocols, and cloud environments. Clearance Required: Active Secret Clearance Preferred Skills & Experience * Experience supporting Department of Homeland Security (DHS) programs or related federal civilian agencies. * Familiarity with enterprise service management architectures, federal engineering frameworks, and command structures. * Relevant professional certifications highly preferred (e.g., ServiceNow Certified System Administrator, CIS-Discovery, or CIS-Service Mapping). * Understanding containerization and orchestration platforms paired with automated infrastructure patterns. * Experience with cloud-native architectures, software-defined infrastructure, and secure hybrid-cloud environments., * A valid photo ID must be presented during each interview * During the Hiring Process * Enhanced Biometrics ID verification screening * Background check, to include: * Criminal history (past 7 years) * Verification of your highest level of education * Verification of your employment history (past 7 years), based on information provided in your application ## Description GovCIO is seeking a ServiceNow MID Server Administrator to support the Enterprise Service Management (ESM) Team in providing services to the United States Coast Guard (USCG). This role is primarily responsible for the deployment, configuration, maintenance, monitoring, and troubleshooting of ServiceNow MID Servers that enable secure communication between the ServiceNow platform and on-premises or cloud-based infrastructure. This role is critical to supporting CMDB accuracy, Discovery, Service Mapping, Event Management, Orchestration, and third-party integrations. This position will be 100% remote., As a ServiceNow MID Server Administrator, you will serve as a dedicated technical resource for supporting the health, security, and performance of the MID Server infrastructure. You will work alongside infrastructure, network, and cybersecurity teams to ensure consistent, secure, and automated system visibility. Key responsibilities include: * Install, configure, and maintain ServiceNow MID Servers across multiple environments to support Discovery and integrations. * Monitor MID Server health, performance, availability, and end-to-end connectivity to ensure stable platform operations. * Manage MID Server lifecycle operations including upgrades, patches, hotfixes, and security certificate renewals. * Troubleshoot and resolve complex MID Server communication, credential, firewall, routing, and connectivity issues. * Support ServiceNow Discovery by configuring schedules, credentials, IP ranges, and network access requirements. * Work with infrastructure, network, cybersecurity, and server administration teams to ensure MID Server functionality and compliance. * Configure and maintain integrations between ServiceNow and enterprise tools such as MECM/SCCM, Tanium, SolarWinds, SNMP devices, Active Directory, and cloud platforms. * Support Service Mapping, Event Management, ITOM Visibility, and other platform capabilities requiring MID Server connectivity. * Develop and maintain operational procedures, architecture diagrams, technical documentation, SOPs, and knowledge articles. * Monitor Discovery and integration logs to identify failures, performance bottlenecks, and data quality issues. * Coordinate firewall requests, DNS requirements, service account management, and certificate management activities. * Assist with CMDB population, reconciliation, data collection, synchronization, and data accuracy initiatives. * Participate in troubleshooting sessions, incident response activities, and root cause analysis efforts. * Ensure compliance with security policies, least-privilege access controls, and government/organizational standards. * Provide recommendations for MID Server scaling, redundancy, high availability, and performance optimization. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Biometric Phone Chargers, $40m Domain Names & AI Movies Winning Awards - Peter Kröner](https://www.wearedevelopers.com/videos/1810-biometric-phone-chargers-40m-domain-names-ai-movies-winning-awards-peter-kroner) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [WeAreDevelopers LIVE - What Development and Tattoos Have in Common and more](https://www.wearedevelopers.com/videos/1380-wearedevelopers-live-what-development-and-tattoos-have-in-common-and-more) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Events like RSAC Get You CISOs. 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