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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist - **Company:** HII Mission Technologies - **Location:** Springfield, VA, United States - **Experience:** Starter - **Salary:** $39,286.0 - $83,882.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, VoIP, Issue Tracking Systems, Windows Search, Software Deployment, Zendesk, Servicenow, Unified Endpoint Management - **Published:** September 1, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9131556/service-desk-specialist ## About the Role Level 1 :Associates Degree or other 2 year technical degree in related discipline and 0 years experience; or High School Diploma or equivalent and 2 years related experience. Level 2 : Associates Degree or other 2 year technical degree in related discipline and 1 year of related experience; or High School Diploma or equivalent and 3 years related experience. 1 year of experience working on an enterprise services desk, help desk, or similar IT-focused customer support role. Demonstrated experience with the following: - Providing technical assistance and support to Microsoft Windows desktop platforms - Working with customers, either in-person or over the phone, to elicit all necessary details to capture IT service requests, incidents, or problems accurately and completely. TS/SCI clearance required with ability to obtain CI Poly Must meet DoD 8140/CSWF for 411-Basic or be willing to obtain the appropriate credential within 6 months Preferred Requirements Experience with remote monitoring or management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise Experience with commercial-off-the-shelf service management and ticketing systems (e.g., ServiceNow, BMC, Jira, Zendesk) Formal training or vendor certifications such as Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, ITIL 4 Foundations, Google IT Support Professional, CompTIA A+ ## Description HII Mission Technologies is searching for a Service Desk Specialist to help support our new mission in Springfield VA. Y ou will serve as the first-level technical support for Microsoft Windows desktop systems, printers, voice-over-IP phones, and video teleconferencing systems, responsible for troubleshooting hardware, software, and peripheral issues. In this role, you will respond to user inquiries in-person, by phone, or through ticketing systems, ensuring all incidents and service requests are accurately documented, and escalate complex or unresolved issues to higher-tier support teams following established procedures., * Gathering necessary details from customers to fully capture and classify IT issues, requests, and problems * Using service management tools to create, update, and track tickets throughout their lifecycle * Performing basic account support such as password resets, access verification, and profile troubleshooting. * Additionally, you will conduct routine workstation tasks such as software installations, configuration updates, or basic system checks * Contribute to team knowledge by documenting common issues and solutions to improve support efficiency. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)