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# Tier 1 IT Support Specialist

- **Company:** Insight Global
- **Location:** Richmond, VA, United States
- **Salary:** $35,360.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Domain Name System (DNS), Microsoft Office, Remote Desktop Services, Okta, Gsuite
- **Published:** September 1, 2026
- **Apply:** https://dejobs.org/x/x/9823E095FF3A4EDF871E0D7270243A9C/job/

## About the Role

General understanding of Microsoft Office and Google Workspace (G-Suite)

Basic understanding of IP and DNS-related issues

Familiarity with remote desktop tools (Remote Desktop, LogMeIn Rescue, Windows RDP)

Strong logical and analytical troubleshooting skills

Hardware familiarity: Ingenico credit card devices, Fujitsu scanners Experience with Okta account management and troubleshooting

## Description

A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high-priority incidents to the appropriate support teams. The schedule for this role is Monday - Saturday, 9:30 am - 6:30 pm, with rotating Saturday shifts. The pay rate for this role is between $17-18 an hr depending on the candidate's years of experience.


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