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# Regional Support Technician

- **Company:** Canon U.S.A., Inc.
- **Location:** Eagan, MN, United States
- **Experience:** Experienced
- **Salary:** $69,867.0 - $104,624.0
- **Contract:** Permanent contract
- **Skills:** Databases, Firmware, Computer Equipment, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88202573/1

## About the Role

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

 - Associate's degree in mechanical or electronics, or equivalent experience.
 - Printer knowledge and testing and/or diagnostic applications.
 - Ability to achieve customer satisfaction and loyalty.
 - Ability to create solutions for high-level problems.
 - Good writing, speaking and listening skills.
 - Exhibits initiative and self-starting behaviors.
 - Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
 - Generally available for work 24 hours a day, 7 days a week.
 - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
 - Technical certifications such as A+, Network+, MCSE desired.

## Description

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact

 - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
 - Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
 - May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
 - Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
 - Manages regional FCO database to ensure compliance and timely installation/disposition.
 - Works closely with the Product support group on information sharing and best practice implementation.
 - Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.


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