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# Technical Support Engineer

- **Company:** Athena Technology Group
- **Location:** Arlington, VA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cloud Services, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9132281/technical-support-engineer

## About the Role

Required:

 * 5+ Years of Product Support experience, troubleshooting basic product/network issues

 * Must be a U.S. Citizen

Desired:

 * Associate's degree in information technology or related field or equivalent industry certifications

## Description

The Technical Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler's FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Engineer should be detail-oriented, process-driven, and proactive in responding to and handling different queries., * Ability to adhere to FedRAMP compliance requirements/assigned tasks

 * Engage with multiple teams and act as POC for Federal Provisioning needs

 * All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire:

 * Zscaler for Users Essentials (Certification)

 * Zscaler for Users Advanced (Certification)

 * Other - As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)

 * Answering product related queries through Client's Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).

 * Document all Customer communication in Client's Case application

 * Escalate cases to the next Skill Level in a timely manner


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