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# Customer Operations & Data Specialist

- **Company:** Devoted Creations, Inc.
- **Location:** Oldsmar, FL, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Spreadsheets, Data Validation, Excel Formulas, Google Analytics, Lookup Table, Netsuite, Pivot Tables, Data Processing, GPT
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=646e006f805f89a8

## About the Role

Do you have experience in Research?, Do you have a Associate's degree?, * 2+ years in a customer-facing operations, billing, or data coordination role

 * Working knowledge of NetSuite or a comparable ERP system (invoicing, AR, order management)

 * Proficiency in Excel - pivot tables, VLOOKUP/XLOOKUP, data validation, and basic formulas

 * Strong communication skills - able to explain billing issues clearly to customers and colleagues

 * High attention to detail with a knack for spotting data discrepancies

 * Comfortable managing multiple open issues and prioritizing effectively

Nice to have

 * Familiarity with AI tools (ChatGPT, Claude, Copilot, or similar) for productivity and data tasks

 * Experience with Google Analytics and/or Coupa - reading reports, interpreting traffic and behavior data

 * Experience in a product distribution, manufacturing, or wholesale environment

 * Familiarity with NetSuite SuiteAnalytics or saved searches

 * Associate's or Bachelor's degree in business, accounting, or a related field

## Description

OL Products Inc is seeking a customer operations and data specialist to serve as the connective tissue between our customers and our internal billing and data teams. You'll be the go-to person for resolving customer inquiries tied to orders, invoices, and account status - while also supporting the accuracy and integrity of the data that drives our business. This role is ideal for someone equally comfortable talking to a customer and diving into a spreadsheet, with a curiosity for leveraging modern tools to work smarter.

What you'll do

 * Act as a point of contact for customer inquiries related to orders, billing discrepancies, and invoice status

 * Research and resolve invoice disputes by pulling and cross-referencing data in NetSuite and Excel

 * Process customer orders and ensure accurate data entry and invoice generation in NetSuite

 * Monitor accounts receivable aging reports and follow up with customers on outstanding balances

 * Maintain and audit customer account records to ensure data accuracy across systems

 * Build and update Excel-based reports to track order activity, billing trends, and exceptions

 * Use Google Analytics data to support reporting on customer activity and operational performance

 * Leverage AI tools to improve efficiency in data processing, communications, and reporting tasks

 * Support process documentation and identify opportunities to streamline customer-facing billing operations


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