> Markdown version of [/jobs/ext/2676813-1st-und-2nd-level-it-supporter](https://www.wearedevelopers.com/jobs/ext/2676813-1st-und-2nd-level-it-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st und 2nd Level IT-Supporter

- **Company:** FERCHAU GmbH
- **Location:** Celle, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Microsoft Office, Information Technology, Operational Systems
- **Published:** September 2, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/410140

## About the Role

* Abgeschlossene Ausbildung als Fachinformatiker:in oder fundierte IT-Kenntnisse als Quereinsteiger:in
 * Sicherer Umgang mit verschiedenen Betriebssystemen und deren Funktionen wie Linux, Windows und MS Office
 * Fokus auf die Zufriedenheit der Kunden und Anwender, sowie die Bereitschaft, Anfragen und Probleme professionell zu lösen
 * Sehr gute Deutschkenntnisse in Wort und Schrift

## Description

* Verantwortlich für die reibungslose Gestaltung der IT-Prozesse im Alltag
 * Entgegennahme von Störungsmeldungen und Analyse und Lösung von technischen Problemen
 * Verantwortlich für die Installation und Konfiguration von Hard- und Software
 * Sorgfältige Dokumentation von Änderungen und Archivierung von Konfigurationsdaten und Änderungsprotokollen


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