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# IT-Fachkraft 3rd Level Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.adzuna.de/details/5863749606

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich (z.B. als Fachinformatiker) oder eine vergleichbare Qualifikation

Gute Kenntnisse in Windows-Betriebssystemen und Microsoft 365
Sicherer Umgang mit Ticketsystemen
Kundenorientierung und Dienstleistungsmentalität
Strukturierte und lösungsorientierte Arbeitsweise, kombiniert mit Teamgeist und freundlichem Auftreten

## Description

* Entwickeln von temporären Lösungen, um den laufenden Betrieb sicherzustellen

Zusammenarbeit mit Entwicklern und anderen Spezialisten zur Erarbeitung technischer Lösungen
Erstellung und Pflege von technischen Dokumentationen und Prozessen
Lösung komplexer technischer Herausforderungen, die durch den 1st und 2nd Level Support nicht bewältigt werden konnten


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