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# System Engineer

- **Company:** Super Micro Computer, Inc.
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Salary:** $82,000.0 - $133,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, Linux, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://jobs.supermicro.com/talentcommunity/apply/1406460100/?locale=en_US

## About the Role

* Bachelor's Degree in Electronics or Computer Science preferred
 * Minimum of 5 years' experience in Computer Systems service and troubleshooting and customer server environment preferred
 * Good Software Operation Skill, Linux and Windows
 * Detail oriented and good time management is essential
 * Must have excellent communication skills both written and verbal

 * With PXE Networking experience, CPU / GPU / MEM troubleshooting related experience will be a plus

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

## Description

The key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The System Engineer will be responsible for reporting all potential problems and support customer issues. System Engineer must have knowledgeable in PC, System, Server Operation and Diagnostic, and can differentiate between hardware and software product problems is who we are looking for., Includes the following essential duties and responsibilities (other duties may also be assigned):

 * Able to assist manager to handle special cases such as GPU, Memory and CPU test process.
 * Review and report all customer RMA problems in RMA Repair Database.
 * Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction.
 * Able to perform customer supports activities for SMC products and third-party accessories on our server.
 * Ensure incoming RMA backlog is reviewed weekly and meet RMA repair guidelines for response time and service level to customer.
 * Able to self-improve, study newly released products and provide new test guidelines for technicians.
 * Able to create and improve testing SOP to meet expected quantity within turnaround time.
 * Work closely with manager and report potential problems which could impact timely completion of RMA repair to customer.
 * Able to substitute and perform all duties listed in system repair and test technician requisition.


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