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# Support Engineer I - NYC

- **Company:** TechPulse LLC
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Windows Servers, Remote File Sharing, Time Tracking Software, Microsoft InTune, Computer Equipment, Deployment Automation
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5330b18e305027dc

## About the Role

Do you have experience in macOS?, This is a front-line, customer-facing role. Solid communication skills and the ability to uncover unmet needs are critical for success., * 2 to 4 years of verifiable experience in an MSP helpdesk technical support role, OR

 * 3+ years of verifiable helpdesk experience in a corporate IT environment, AND
 * Minimum 2 years of Microsoft 365 support experience

Desirable Technical Skills / Experience (we are willing to train a motivated and eager-to-learn candidate):

 * Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
 * Desktop support for AD and Entra ID environments on Windows 11
 * Autopilot/Intune deployment and management experience
 * PC hardware, software, and peripheral troubleshooting (printers, scanners, etc.)
 * Multi-site client environment experience
 * PSA/RMM platform experience
 * VoIP-based PBX systems knowledge.
 * Industry certifications (CompTIA, Microsoft) are a plus

On-Call Rotation Requirement

Candidates must be willing to participate in an on-call capacity (paid overtime while engaged) for a 7-day period once every 4 weeks, depending on schedule and staffing. On-call engineers respond to escalation tickets from the weekend/overnight helpdesk, and interruptions are typically minimal.

Business Skills Required

 * Superior written and verbal communication and documentation skills
 * Self-managed and proactive
 * Extremely conscientious, detail-oriented, thorough, and consistent
 * Professional demeanor and appearance; punctual, personable, team player
 * Passion for continual learning is critical

## Description

* Respond to requests for technical assistance in person, via phone, and electronically.
 * Log all helpdesk interactions with accurate time tracking and complete notes in our ticketing system
 * Provide support for Microsoft 365 environments including Exchange Online, Entra ID, Intune, and Autopilot
 * Provide technical support for Windows 11, MacOS, Android, and iOS devices
 * Identify and escalate situations requiring urgent attention
 * Track and route problems and requests, and document resolutions
 * Manage software licenses, installations, and documentation
 * Work on multiple tasks or projects concurrently, both independently and collaboratively


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