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# Systems Engineer

- **Company:** Parasol Alliance
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Client Server Models, Microsoft Office, Enterprise Software Applications, Computer Equipment, Os Ticket
- **Published:** September 2, 2026
- **Apply:** https://www.wayup.com/i-j-Systems-Engineer-Parasol-Alliance-643750612169133/

## About the Role

+ Healthcare experience preferred, long-term healthcare support experience is a plus.
 + At least five years of systems administration experience in an enterprise environment.
 + At least four year's experience working with systems design, configuration and management.
 + Experience with multiple enterprise systems such as Active Directory, Azure, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network desktop hardware support.
 + Proactive resolution of issues.
 + Excellent communication and customer service skills are required.
 + The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

## Description

The systems engineer will be responsible for tier 3 support for Parasol's clients. The systems engineer will support implementation of project task work as determined by each client's project roadmap.
Responsibilities:

 + Tier 3 support for all client tickets.
 + System design for servers, virtualization and email environments.
 + In depth problem solving for servers and systems.
 + Responsibility for oversight of client server management.
 + Acts as engineer backup to the Engineering Manager as needed.
 + Project implementation task work.
 + Ticket resolution as per the client service level agreement.
 + Detailed documentation within service tickets on issue steps and resolution.
 + Excellent customer service on the phone and email.


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