> Markdown version of [/jobs/ext/2677341-support-analyst-ll-infrastructure-regulated-industries](https://www.wearedevelopers.com/jobs/ext/2677341-support-analyst-ll-infrastructure-regulated-industries). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst ll-Infrastructure, Regulated Industries - **Company:** Environmental Systems Research Institute, Inc. - **Location:** Redlands, CA, United States - **Experience:** Experienced - **Salary:** $70,304.0 - $94,640.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), .NET Framework, Geographic Information Systems, Active Directory Federation Services, Amazon Web Services, ArcGIS (Software), Microsoft Azure, C Sharp (Programming Language), C++ (Programming Language), Cloud Computing, CompTIA Security+, Computer Maintenance, Computer Networks, System Configuration, Security Assertion Markup Language (SAML), Software Systems, Esri GIS (Software), Okta, Swift (Programming Language), Kotlin, Information Technology, Gsuite, Programming Languages - **Published:** September 2, 2026 - **Apply:** https://www.esri.com/careers/5076837007 ## About the Role * 2+ years of professional and customer service experience in a similar position, supporting similar responsibilities * Applied knowledge of the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context * Experience communicating with customers with varying technical aptitudes in GIS and information technology * Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance * Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth * Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript) * Be self-motivated, a proactive problem solver, team oriented, and creative * US citizenship and willingness and ability to maintain a US Security Clearance * Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field, * Advance knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise * Professional experience in computer troubleshooting such as such as reading network traffic and configuring software * Proficiency in cloud computing fundamentals and environments (Microsoft Azure or AWS) * IT certifications, such as CompTIA A+, CompTIA Security+, and others * Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field ## Description * Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. * Empower our customers to be successful. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions. * Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform. * Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases. * Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers. * Be a mentor. Coach peers on areas of technical specialty. 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