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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Associate Analyst - **Company:** Raymond James Financial, Inc. - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Applications Architecture, Delphi (Programming Language), System Configuration, Machine Learning, Networking Basics, OpenShift, Productivity Software, Systems Development Life Cycle, Release Management, Software Systems, SQL Databases, Software Vulnerability Management, Mobile Os, Computer Equipment, Microservices - **Published:** September 2, 2026 - **Apply:** https://raymondjames.wd1.myworkdayjobs.com/RaymondJamesCareers/job/Denver-Colorado---United-States/Desktop-Support-Associate-Analyst_R-0012860 ## About the Role * Ability to communicate information clearly across various formats, ensuring understanding among technical and non-technical audiences * Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions * Effective time and task management, ensuring timely completion of work * Ability to quickly learn and apply new technical information * Proactive approach to meeting objectives and driving results * Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction Ability To * Work occasional non-standard shifts, including nights, weekends, or assigned on-call rotations * Travel to branch offices (15%<) Education & Experience * Associate's degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience. Education Associate's, High School (HS) (Required) Work Experience General Experience - 13 months to 3 years ## Description Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications., This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a week in our Denver, CO office., * Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on-site visits. * Monitor and respond to incidents, service requests, and tasks within the call-tracking system, ensuring all work is thoroughly documented. * Communicate technical concepts clearly and effectively to non-technical users. * Perform installations of standard corporate software images and assist with system configuration. * Adhere to all company and departmental policies related to technology, security, and end-user support. * Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability. * Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends. * Document product issues, troubleshooting steps, and resolutions for future reference. * Conduct advanced hardware diagnostics and initiate warranty repair processes as needed. * Participate in testing new hardware, software releases, and system enhancements. * Support cross-functional technology projects as assigned. * Participate in the on-call rotation and respond promptly to after-hours support needs. Knowledge Of * Advanced troubleshooting and maintenance of computer hardware and software * Operating systems (Windows/macOS) * Mobile devices and mobile OS environments * Networking fundamentals * Business and productivity applications * Security tools and best practices * Financial services applications (preferred), Lead customer implementations of SOPHiA GENETICS genomic analysis solutions, from planning and sample selection through configuration, training, adoption, and issue resolution. Manage MaxCare Program schedules, timelines, sampling strategies, Statements of Work, technical setup, and cross-functional delivery. Translate laboratory, bioinformatics, data, and clinical regulatory requirements into practical solutions while building trusted customer relationships. The field-based US role includes approximately 30% travel. Top Skills: BioinformaticsCustom ReportingFederated Sso AuthenticationLibrary PreparationNext-Generation SequencingSophia Ddm Platform PNC Bank Software Engineer 2 Hours Ago Remote or Hybrid USA 75K-150K Annually Junior 75K-150K Annually Junior Machine Learning * Payments * Security * Software * Financial Services Develops, tests, deploys, maintains, and debugs software across the full project lifecycle. Translates business requirements into technical designs, supports production systems, documents solutions, estimates development tasks, collaborates with teammates, and mentors newer developers. The role requires application architecture, SDLC, testing, troubleshooting, and maintenance experience using Java, .NET, and/or Delphi, with Delphi preferred. Top Skills: .NetDelphiJava PNC Bank Senior Software Engineer 2 Hours Ago Remote or Hybrid USA Senior level Senior level Machine Learning * Payments * Security * Software * Financial Services Designs, develops, tests, deploys, maintains, and debugs software solutions. Leads complex technical initiatives, Java microservices and API integration, OpenShift deployments, server and database administration, release management, production support, vulnerability remediation, incident resolution, and vendor coordination. Supports remote deposit platforms while managing application resiliency, security compliance, documentation, and stakeholder communication. Top Skills: AgileAPIsCandescent Remote Deposit/CaptureCloud-Native ArchitecturesConnect:DirectContainerizationDevOpsJavaLinuxMicroservicesMicrosoft Sql ServerOpenshift Container PlatformPowershellPythonSdlcShell ScriptingWindows Server What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Microservices: how to get started with Spring Boot and Kubernetes](https://www.wearedevelopers.com/videos/242-microservices-how-to-get-started-with-spring-boot-and-kubernetes) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [From Zero to Hero: Launch & Manage Your Cloud Apps with Free OpenShift & Red Hat Developer Hub](https://www.wearedevelopers.com/videos/1023-from-zero-to-hero-launch-manage-your-cloud-apps-with-free-openshift-red-hat-developer-hub) - [Cloud Chaos and Microservices Mayhem](https://www.wearedevelopers.com/videos/104-cloud-chaos-and-microservices-mayhem) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for)