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# Bus Operations Center (BOC) Controller - DeKalb Fixed Route

- **Company:** Transdev Services, Inc.
- **Location:** DeKalb, IL, United States
- **Salary:** $38,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Computer-Aided Design, Databases, Global Positioning Systems (GPS)
- **Published:** September 2, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3373913963&tx=KL707PFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School diploma or GED equivalent; Associates or Bachelor's Degree preferred
 * Experience in computer databases and MS Word software required.
 * Customer Service and /or Call-Center experience required
 * Must be able to work on multiple tasks simultaneously.
 * Ability to communicate clearly, verbally and in writing, in the English language
 * Knowledge of service area.
 * Knowledge of two-way radio systems is essential.
 * Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

Physical Requirements:

 * Must be able to work shifts or flexible work schedules as needed.
 * The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
 * Work environment will be a combination of both indoors and outdoors., * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
 * Successfully pass a pre-employment drug screen., If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

## Description

Transdev in DeKalb, IL is hiring a Bus Operations Center (BOC) Controller . The BOC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOC Controller uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev. The BOC Controller also responds to customer and team inquiries., * Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.

 * Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
 * Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
 * Make documentation in various database systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
 * Documents and refers commendations to Operations Manager.
 * Assist the public with questions concerning trip planning, route issues/delays, document customer complaints
 * Handle multiple tasks accurately and effectively in a fast-paced environment.
 * Other duties as required including cross training in various roles.


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