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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer (Voice, Network, Systems & CCaaS) - **Company:** ROADRUNNER TRANSPORT INC. - **Location:** Downers Grove, IL, United States - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Unity 3d, Application Programming Interfaces (APIs), Cisco Unified Communications Manager, Jabber, Networking Basics, Routing, Windows PowerShell, Systems Integration, Wide Area Networks, Scripting, Real Time Systems, Backend, Low Latency, SolarWinds (Software), Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=adfcc51c0b2f7f3a ## About the Role Do you have experience in Telecommunication?, * Proven experience owning voice and CCaaS platforms-not just supporting them * Hands-on experience with Cisco UC (CUCM) and Microsoft Teams Voice * Experience with contact center platforms * Strong understanding of network fundamentals impacting real-time traffic (latency, QoS, routing)Ability to troubleshoot across multiple layers (endpoint network platform * carrier) * Experience supporting or participating in platform migrations or transformations Nice-to-haves (differentiators) * Experience with Direct Routing, SIP, CUBE, or carrier integrations * Exposure to SASE / SD-WAN (e.g., Cato) * Experience integrating CCaaS with CRM or backend systems * Scripting/automation experience (PowerShell, APIs) * Experience improving monitoring/observability (SolarWinds or similar), * You take ownership and drive issues to resolution * You think in systems, not tickets * You are comfortable operating across multiple domains * You challenge the status quo and simplify complexity * You communicate clearly with both technical and business teams * You prioritize stability, scalability, and long-term outcomes ## Description * Own and support Cisco voice environment (CUCM, Unity, Jabber)Drive execution of the Cisco * Microsoft Teams voice migration * Ensure call quality, reliability, and scalability across the enterprise * Troubleshoot complex voice issues across network, carrier, and platform layers 2. Own and scale CCaaS platform (Five9, Zoom, Nice) * Act as a core technical owner for our CCaaS initiative * Lead stabilization and optimization of the current CCaaS (Five9) environment and future Zoom or Nice post-deployment * Design and improve call flows, routing logic, and agent experience * Support integrations (SSO, voice routing, APIs, backend systems) * Partner with business stakeholders to translate operational needs into technical solutions 3. Operate across network and connectivity layers * Work across network paths (LAN/WAN, SD-WAN, ISP, SASE) to ensure reliable voice and CCaaS performance * Identify and resolve latency, jitter, and routing issues impacting real-time systems * Partner with network engineering to improve resilience and performance 4. Build stability and eliminate recurring issues * Identify systemic issues and eliminate root causes * Drive automation and operational improvements * Improve monitoring, alerting, and observability across platforms * Move environments from reactive support to predictable, stable operations 5. Contribute to secure and scalable infrastructure * Support security initiatives (identity, endpoint, monitoring) * Ensure platforms are aligned with security and compliance requirements * Design with long-term scalability in mind, * Sedentary physical activity performing non- strenuous daily activities of an administrative nature. * While performing the duties of the job, the employee is regularly required to sit, walk, stand, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)