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# IT-Support

- **Company:** DIS AG
- **Location:** Erfurt, Germany
- **Contract:** Permanent contract
- **Skills:** IT Management, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.adzuna.de/details/5862978338

## About the Role

* Abgeschlossene Ausbildung in Fachbereichen wie Informatik, Systemmanagement oder IT-Management; Quereinsteiger sind ebenfalls willkommen oder vergleichbare Qualifikationen

Von Vorteil: erste praktische Erfahrungen im Bereich IT-Support oder Systemmanagement
Offenheit für Arbeitszeiten im Schichtbetriebh

## Description

* Kommunikation mit Kunden auf nationaler und internationaler Ebene sowie relevanten Partnern

Störungen identifizieren und Lösungen umsetzen
Erstellung von Dokumentationen für Tickets, Abläufe und Teamanweisungen
Unterstützung bei Eskalationen, insbesondere in Richtung Entwicklerteams
Eingehende Kundenanfragen priorisieren und organisieren
Einarbeitung an den Standorten in Erfurt und München zur Vermittlung von System- und Prozessverständnis


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