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# Computer Support Analyst II

- **Company:** Netrix, LLC
- **Location:** Rockville, MD, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computerised Systems, Microsoft InTune, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.wayup.com/i-j-Computer-Support-Analyst-II-Netrix-Global-705924343420447/

## About the Role

+ 2 plus years of proven experience as a Computer Support Analyst or similar role.
 + Minimum of 1-3 years of hands-on experience with Microsoft Intune management and maintenance.
 + Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 + Strong knowledge of computer systems, hardware, and software applications.
 + Proficiency in troubleshooting technical issues and providing timely solutions.
 + Excellent communication skills, both verbal and written.
 + Ability to work independently and collaboratively within a team environment.
 + Strong analytical and problem-solving skills.
 + Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

## Description

+ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
 + Install, configure, and maintain hardware and software components of computer systems.
 + Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
 + Perform regular upgrades to ensure systems remain updated and secure.
 + Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
 + Create and maintain technical documentation and manuals.
 + Train end-users on new hardware and software applications.
 + Conduct remote troubleshooting when necessary.
 + Ensure all IT equipment complies with organizational policies and procedures.
 + Maintain confidentiality and security of all company and client information., Daily interaction with client management and employees.
Impact
Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.


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