> Markdown version of [/jobs/ext/2679951-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2679951-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** HDR, Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Software Applications, MicroStation, ProjectWise, Enterprise Software Applications, Peripherals, Information Technology, Network Server
- **Published:** September 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17383178?backUrl=%2Fcareer%2F17383178%2FIt-Support-Specialist-North-Carolina-Raleigh

## About the Role

* Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
 * This position may include travel
 * A valid US driver's license is required for this role, * Associate's degree in Computer Science/MIS-related area or equivalent work experience
 * A minimum of 1 year of experience in technical support of PC, networks and servers
 * Excellent working knowledge of personal computer and peripherals
 * Experience in systems operations and maintenance
 * Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
 * Working knowledge of Microsoft Office applications
 * Excellent client service, interpersonal and communication skills
 * Self-starter able to handle multiple tasks and deadlines with minimal supervision

## Description

In the role of IT Support Specialist, we'll count on you to:

 * Apply technology to address business needs and constraints
 * Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
 * Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
 * Participate in enterprise-wide IT projects and initiatives
 * Diagnose system hardware, software, and operator problems
 * Provide advanced troubleshooting on complicated IT issues
 * Provide support for software applications
 * Provide desk side training upon request for enterprise applications
 * Request hardware and software through the requisition system as directed by their supervisor
 * Provide hardware support, printer and printing support
 * Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
 * Assist the IT Support team with software inventory where required
 * Provide local office coordination and communication of technical support topics/issues of interest
 * Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
 * Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
 * Perform other duties as needed


## Related Videos

- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)