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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Greenhouse Software, Inc. - **Location:** Tempe, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Software Asset Management, Software Engineering, Application Enhancement Tool, Peripherals, Webflow - **Published:** September 2, 2026 - **Apply:** https://job-boards.greenhouse.io/webflow/jobs/8167321 ## About the Role * 2-4 years of hands-on experience with help desk ticketing systems * Skilled in using AI-powered tools to work efficiently such as MM&MM * Familiar with supporting audiovisual setups for meetings, presentations, and larger events * Comfortable troubleshooting macOS environments * Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement * Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs * Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home ## Description * Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently * Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base * Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs * Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology * Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end * Support IT onboarding for new hire cohorts * Maintain hardware and software inventory, where necessary * Escalate complex issues to the right internal teams and follow through to resolution, I UNDERSTAND THAT BY ANSWERING VOLUNTARY DEMOGRAPHIC QUESTIONS, I EXPLICITLY CONSENT TO WEBFLOW PROCESSING MY SENSITIVE DEMOGRAPHIC DATA. What gender identity do you most closely identify with? Select... Are you a person of transgender experience? Select... What sexual orientation do you most closely identify with? Select... How would you describe your racial/ethnic background? Select... What age range do you fall within? Select... What region do you reside in? Select... Are you a veteran or active member of the United States Armed Forces? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and lear Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Webflow's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this)