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# Technical Support

- **Company:** Kforce Inc.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, CompTIA Network+, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Wireless Access Point, Wireless Networks, Network Routers, Peripherals, Information Technology, Windows Client
- **Published:** September 2, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE4NzA1OFQxfjk5/

## About the Role

* Associate degree in Information Technology, Computer Science, or related field preferred
 * Technology-related certification or equivalent technical training considered; CompTIA A+ and Network+ certifications preferred; Microsoft Windows or Microsoft 365 certifications are a plus
 * 2+ years of Help Desk, Desktop Support, or Technical Support experience
 * Strong customer service mindset with the ability to support users of varying technical backgrounds
 * Excellent verbal and written communication skills
 * Strong troubleshooting and problem-solving abilities
 * Ability to diagnose and resolve technical issues efficiently
 * Ability to prioritize and manage multiple support requests simultaneously
 * Ability to communicate effectively with employees at all organizational levels
 * Comfortable working independently and as part of a team

Preferred Certifications:

 * CompTIA A+
 * CompTIA Network+
 * Microsoft Windows 10/11 Certifications

Technical Skills:

 * Windows 10 and Windows 11 administration and support
 * Operating system installation, imaging, and configuration
 * Desktop and laptop hardware troubleshooting and repair
 * Printer, copier/scanner, and peripheral support
 * TCP/IP networking fundamentals and network troubleshooting
 * Wireless networking, routers, and access point configuration
 * Microsoft Office and general software application support
 * Basic audio/visual support for conference rooms and training events
 * Experience working with ticketing systems and end-user support environments

Additional Requirements:

 * Ability to lift and move equipment up to 20 pounds
 * Comfortable working in office and construction jobsite environments
 * Valid driver's license and reliable transportation preferred

## Description

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level IT support for employees across office and jobsite environments. This role is responsible for troubleshooting hardware, software, networking, printer, audio/visual, and connectivity issues while delivering excellent customer service. Responsibilities:

 * Respond to support requests via phone, email, and ticketing systems
 * Troubleshoot Windows 10/11, Microsoft 365, antivirus, printers, mobile devices, and company applications
 * Configure, deploy, and maintain desktops, laptops, peripherals, and related hardware
 * Install and support printers, copier/scanners, wireless networks, routers, and jobsite technology
 * Support conference room and huddle room audio/video equipment
 * Assist with technology setup for meetings, presentations, and training events
 * Document issues and resolutions within the ticketing system
 * Participate in hardware refreshes, upgrades, and IT projects as assigned
 * Maintain regular, reliable attendance and perform other duties as needed


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