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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** ENVISION SOLUTIONS GROUP LLC - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Application Firewall, Software Applications, VoIP, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Hyper-V, Internet Security, Microsoft Office, Microsoft Servers, Microsoft Software, Network Protocols, Remote Desktop Services, Remote Service Software, Server Administration, Server Supported Gaming, Virtual Local Area Networks, Sonicwall, Malware, Firewall Services Module, Network Server, Workday, Cisco - **Published:** September 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-eitsab-albuquerque-nm--4323652e-50b8-4201-a7e8-389d79cc8e8b ## About the Role The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus. Customer service experience should include: * Microsoft Desktop Operating System Support (Windows, 10, 11) * Microsoft Server Operating System Support (Server 2016, 2019, 2025) * Microsoft Active Directory, DNS and DHCP support * Microsoft Hyper-V Support (Configuration and Implementation) * Firewall Configuration and Support (SonicWALL experience a plus) * Microsoft 365 Support * Microsoft Office Desktop Application Support * Malware and Anti-Virus Support * Remote Support Tools * VoIP Technology - FreePBX, Shortel, etc. - experience a plus * Proficiency in Networking Protocols and VLAN configuration * CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred., * You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred. * You have exceptional technical and interpersonal skills. * You are customer service oriented. * You can work in a fast-moving environment supporting small to mid-sized business clients. * You can work independently to resolve network, server, desktop and application issues. * You can assist small business clients with applications, connectivity, training and problem solving. * You have strong written and verbal communication skills. * You can lift and move equipment weighing as much as 50lbs. * You must have a valid driver's license and be willing to travel locally during the workday. Technologies You Will Work With & Learn * ConnectWise PSA * Ninja RMM * Axcient Backup and Business Continuity * EDR Solutions * Cyber Security SASE * MXDR, Antivirus, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Servers, Continuous Improvement, Customer Experience, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Driver's License, Firewall Administration, Help Desk, Internet Security, Interpersonal Skills, MCP - Microsoft Certified Professional, MCSA - Microsoft Certified Systems Administrator, Maintenance Services, Malware, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Network Protocols, Operating Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Server Support, Small Business, Software Administration, SonicWALL, Systems Administration/Management, Team Player, Technical Support, VLAN (Virtual Local Area Network) Protocols, VoIP (Voice over IP), Willing to Travel, Writing Skills ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)