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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Industrial Distribution Acquisition Sub, LLC - **Location:** Claude, TX, United States - **Experience:** Starter - **Salary:** $43,680.0 - $64,480.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Project Management Software, Networking Basics, Primavera, Remote Service Software, Wi-Fi Technology, Bluebeam, Peripherals, Adobe, Information Technology, Laptops, Workday - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bfc50510fa716c35 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience) * 1-3 years of experience in a desktop or technical support role * Strong knowledge of Windows operating systems * Experience with Microsoft 365, Active Directory, and basic networking concepts * Familiarity with ticketing systems and remote support tools * Excellent communication and customer service skills * Ability to prioritize tasks and work independently * Experience with Procore, Bluebeam, Adobe, Primavera P6 preferred * IT certifications (CompTIA A+, Network+, MS Azure AZ-900, etc.) preferred * Experience supporting mobile device management (MDM) solutions * Knowledge of cybersecurity best practices, To be Considered: Candidates Must be authorized to work in the country where the position is located. ## Description Project assignments generally last 10 to 17 months, depending on project duration and operational requirements., The Desktop Support Technician is responsible for providing technical assistance and support for end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of IT problems, and maintaining a high level of user satisfaction., * Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals * Diagnose and resolve hardware, software, and operating system issues (Windows and/or macOS) * Install, configure, and maintain workstations, applications, and operating systems * Respond to service requests and incidents via ticketing systems, phone, email, and in person * Escalate complex issues to higher-level IT teams when necessary * Support user account management (password resets, access permissions, MFA) * Assist with onboarding and offboarding of employees, including equipment setup and recovery * Maintain accurate documentation of issues, resolutions, and IT procedures * Ensure compliance with security policies and best practices * Provide basic network troubleshooting (Wi-Fi connectivity, VPN, LAN access) * Support audio/visual equipment for meetings and presentations, * Lift, carry, push, and pull materials or equipment weighing up to 50 pounds * Perform physical movements such as bending, kneeling, crouching, crawling, climbing, and balancing * Safely navigate active construction sites, including uneven, confined, or cluttered work areas * Work at elevated heights and comply with fall protection and safety requirements * Wear required personal protective equipment (PPE) at all times * Work in environments with exposure to noise, dust, temperature extremes, and other construction-related conditions * Interpret technical drawings and visualize three-dimensional concepts when needed * Maintain sufficient vision, hearing, coordination, and awareness to safely perform job duties * Ability to work extended shifts, including up to 12 hours, in outdoor construction environments and varying weather conditions * Maintain physical stamina and strength to perform demanding job duties throughout the workday ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)