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# Technical Support Engineer

- **Company:** Dematic Corp.
- **Location:** Plano, TX, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Windows, Artificial Intelligence, Databases, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Software Engineering, Usage Tracking, Information Technology, Golang
- **Published:** September 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18154056?backUrl=%2Fcareer%2F18154056%2FTechnical-Support-Engineer-Texas-Plano

## About the Role

* Bachelor's Degree (Computer Science, Software Engineering, or related field)
 * Proven experience in software support or a similar role
 * Strong problem solving skills and attention to detail.
 * Excellent communication skills, both written and verbal.
 * Experience with Oracle / MS SQL databases
 * Experience with Windows operatingsystems
 * Open to working with AI, preferably hands on experience.

Preferred Skills:

 * Material handling experience
 * Experience with Java, Golang, or Python
 * Customer Service experience

## Description

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction., Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
Tasks and Qualifications:
This is What you Will Do in This Role:

 * Provide technical support to customers via phone, email, and chat.
 * Diagnose and troubleshoot software issues
 * Collaborate with the development team to resolve complex issues
 * Document and track customer issues and problems.
 * Assist in the creation of support documentation and knowledge base articles.
 * Conduct training sessions for customers on software usage.
 * Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
 * Participate in an on-call rotation during non-business hours


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