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# Lifecycle Manager

- **Company:** World Wide Technology
- **Location:** Maryland Heights, MO, United States
- **Salary:** $100,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, JIRA, System Configuration, Data Centers, Issue Tracking Systems, NetApp Applications, Commercial Software, Pivot Tables, Queue Management Systems, Virtualization Technology, Backend, Hardware Infrastructure, Cisco, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3373875217&tx=KR6161FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Vendor Portal Expertise: Direct, hands-on experience navigating vendor licensing platforms, with deep familiarity in Cisco Smart Licensing/CCW and NetApp Support Site heavily preferred.
 * Data Center Technical Knowledge: Practical understanding of data center hardware configurations, virtualized environments, and vendor software licensing dependencies.
 * High-Speed Operations: Proven experience working inside ticketing systems (e.g., ServiceNow, Jira, ConnectWise) managing high-volume deployment queues under aggressive SLAs.
 * Procurement Experience: Background in backend purchasing processes, license ordering, and vendor reconciliation.
 * Communication & Analytics: Exceptional written and verbal communication skills for technical end-users and internal leadership, backed by strong Excel skills (Pivot Tables, VLOOKUPs, data reconciliation)., WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

## Description

The License Fulfillment & Operational Lifecycle Specialist owns the end-to-end delivery of software entitlements, and vendor licensing. This operational role bridges technical validation with rapid order execution, ensuring complex enterprise hardware and software configurations are accurately provisioned within a strict SLA., * Entitlement & License Delivery: Generate activation keys, provision software entitlements, issue delivery notifications, and upload license files directly to customer-preferred storage locations or portals.

 * Technical Dependency Validation: Audit order configurations against data center architecture and software dependencies prior to fulfillment to proactively catch missing licenses, capacity gaps, or configuration errors.
 * Backend Purchasing: Execute backend vendor purchasing alongside the sales team for software and licensing entitlements that you confirmed we're missed during the original procurement phase.
 * OEM Portal Management: Drive daily operations within Tier-1 vendor portals-including Cisco (CCW/Smart Licensing), NetApp, Palo Alto (CSP), Thales (Sentinel), Dell, and HPE-while demonstrating the adaptability to quickly learn and integrate new OEM platforms as vendor portfolios expand.
 * SLA & Queue Management: Maintain rigorous ticket queue hygiene, driving high-volume throughput and fast resolution times to consistently beat the 1-business-day turnaround SLA.
 * Stakeholder Communication: Act as the primary operational liaison for end-user IT teams and internal Program Directors, providing real-time delivery status, key delivery, and technical resolution updates., We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!


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