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# IT-Support / Helpdesk Mitarbeiter

- **Company:** DIS AG
- **Location:** Potsdam, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Laptops, User Administration
- **Published:** September 2, 2026
- **Apply:** https://www.adzuna.de/details/5862980319

## About the Role

* Abgeschlossene IT-Ausbildung oder vergleichbare praktische Erfahrung
 * Erste bis mehrjährige Erfahrung im IT-Support / Helpdesk
 * Gute Kenntnisse in Windows-Betriebssystemen und MS Office / Microsoft 365
 * Erfahrung mit Ticketsystemen von Vorteil
 * Hohe Service- und Kundenorientierung
 * Zuverlässige und strukturierte Arbeitsweise
 * Sehr gute Deutschkenntnisse

## Description

* Bearbeitung von Störungen und Serviceanfragen im 1st- und 2nd-Level-Support
 * Annahme und Dokumentation von Tickets im Ticketsystem
 * Unterstützung der Anwender bei Hard- und Softwareproblemen
 * Installation, Konfiguration und Ausgabe von IT-Equipment (z. B. PCs, Notebooks, Drucker)
 * Benutzerverwaltung im Active Directory
 * Unterstützung bei IT-Rollouts und Projekten
 * Einweisung von Endanwendern in neue Systeme und Anwendungen


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