> Markdown version of [/jobs/ext/2681531-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2681531-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** HCL America Inc. - **Location:** Houston, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, BitLocker Drive Encryption, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Virtual Desktops, Networking Basics, Azure Active Directory, Microsoft SharePoint, Software Deployment, Enterprise Software Applications, Virtual Environment, Peripherals, Microsoft InTune, Microsoft Onedrive, Laptops, User Accounts - **Published:** August 31, 2026 - **Apply:** https://www.disabledperson.com/jobs/74626378-desktop-support-technician ## About the Role * Strong experience in Windows OS, desktop troubleshooting, and hardware support. * Hands?on experience with SCCM and/or Microsoft Intune. * Knowledge of Active Directory, Entra ID, and M365 applications. * Basic understanding of networking concepts (IP, DNS, DHCP, VPN). * Familiarity with ITIL processes and SLA?driven support environments. * Good communication skills and customer?focused approach. Preferred Skills * Exposure to Azure Virtual Desktop (AVD) or virtual environments. * Experience supporting enterprise applications and security tools. * Ability to work independently in an on?site support role. ## Description The Local IT (Client Tech) Support Engineer is responsible for providing on?site and remote end?user technology support to ensure seamless business operations. The role focuses on desktop support, endpoint management, application troubleshooting, and coordination with central IT teams, while delivering a high?quality user experience aligned with service levels and operational standards., End?User & Desktop Support * Provide on?site and remote support for desktops, laptops, peripherals, and mobile devices. * Troubleshoot Windows OS (Windows 10/11), hardware, drivers, and system performance issues. * Support user onboarding, offboarding, and workstation provisioning. Endpoint & Device Management * Manage endpoints using tools such as SCCM / Microsoft Intune. * Perform software deployments, patching, and compliance remediation. * Support device imaging, re?imaging, and Windows upgrades. * Monitor endpoint health and perform corrective actions. Applications & Collaboration Support * Support M365 applications including Outlook, Teams, OneDrive, SharePoint, and business applications. * Troubleshoot application access, performance, and installation issues. * Assist with application updates and version compatibility. Identity, Access & Security * Manage user accounts and access using Active Directory and Entra ID (Azure AD). * Handle password resets, account unlocks, group membership changes, and MFA support. * Support endpoint security, antivirus, BitLocker, and compliance policies. Networking & Connectivity * Troubleshoot LAN/Wi?Fi, VPN, printer, and basic network connectivity issues. * Coordinate with network teams for cabling, switch port, or advanced network issues. ITSM & Process Adherence * Log, update, and resolve incidents and service requests within SLA. * Maintain clear ticket documentation, chronology, and resolution notes. * Adhere to SOP, SOW, change management, and security policies. * Support audits, asset management, and compliance checks. Collaboration & Continuous Improvement * Work closely with Service Desk, Client Tech, Infrastructure, and Security teams. * Proactively identify recurring issues and suggest process or automation improvements. * Participate in knowledge sharing and continuous upskilling. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)