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# Support Desk

- **Company:** IMCS Group
- **Location:** Carter Lake, IA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $72,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Outlook, Microsoft SharePoint, Microsoft InTune, Microsoft Onedrive
- **Published:** August 31, 2026
- **Apply:** https://www.disabledperson.com/jobs/74622274-support-desk

## About the Role

Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune, Outlook troubleshooting, MFA support

## Description

* Provide L1 deskside support for M365 (Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune)
 * Handle Outlook issues, MFA/password issues, mailbox and access issues
 * Support mobile device migration and user onboarding activities
 * Provide support for M365 Tenant-to-Tenant (T2T) migration issues
 * Coordinate with offshore teams for issue resolution and escalation


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