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# IT-Supporter Industrie

- **Company:** FERCHAU GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** System Configuration, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/444973

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erfahrung im First und Second Level Support
 * Grundlegendes Wissen über Netzwerktechnologien und -protokolle
 * Fähigkeit, technische Probleme zu analysieren und zu beheben
 * Idealerweise gute ITIL-Kenntnisse
 * Gute Deutsch- und Englischkenntnisse in Wort und Schrift

## Description

* Fehlerdiagnose und -behebung bei Hardware- und Softwareproblemen
 * Installation und Konfiguration von IT-Systemen und -Anwendungen
 * Monitoring der Systemleistung und Sicherstellung der Verfügbarkeit
 * Durchführung von Schulungen und Einweisungen für Nutzer aus verschiedenen Abteilungen
 * Erstellung und Pflege der Dokumentationen von IT-Prozessen, Systemkonfigurationen und Problemlösungen


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