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# Genesys Cloud CX Training Specialist

- **Company:** Miratech Group LLC
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Adobe Captivate, System Configuration, Learning Management Systems, Sharable Content Object Reference Model, Test Data, Enterprise Software Applications, Genesys
- **Published:** September 2, 2026
- **Apply:** https://www.wayup.com/i-j-Genesys-Cloud-CX-Training-Specialist-Miratech-486514472612682/

## About the Role

+ 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
 + Proven experience delivering interactive, scenario-based training using adult-learning principles.
 + Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
 + WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
 + Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
 + Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

## Description

We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units
Responsibilities:

 + Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
 + Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
 + Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
 + Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
 + Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
 + Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
 + Develop and maintain user-facing job aids, guides, and other supporting learning materials.
 + Support Train-the-Trainer sessions for LOB Change Champions.
 + Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.
 + Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.


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