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# Regional Support Technician

- **Company:** Canon U.S.A., Inc.
- **Location:** Saint Paul, MN, United States
- **Experience:** Experienced
- **Salary:** $69,867.0 - $104,624.0
- **Contract:** Permanent contract
- **Skills:** Databases, Firmware, Computer Equipment, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-1EC57BF6766FC034BD/

## About the Role

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

 - Associate's degree in mechanical or electronics, or equivalent experience.
 - Printer knowledge and testing and/or diagnostic applications.
 - Ability to achieve customer satisfaction and loyalty.
 - Ability to create solutions for high-level problems.
 - Good writing, speaking and listening skills.
 - Exhibits initiative and self-starting behaviors.
 - Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
 - Generally available for work 24 hours a day, 7 days a week.
 - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
 - Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly., You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

## Description

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
Your Impact

 - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
 - Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
 - May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
 - Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
 - Manages regional FCO database to ensure compliance and timely installation/disposition.
 - Works closely with the Product support group on information sharing and best practice implementation.
 - Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.


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