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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clinician Support Agent - 2nd Shift - **Company:** iRhythm Technologies, Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Salary:** $57,678.0 - $72,093.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Outlook, Hospital Information Systems, Microsoft Office, Salesforce.Com - **Published:** September 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18163385?backUrl=%2Fcareer%2F18163385%2FClinician-Support-Agent-2nd-Shift-California-San-Francisco ## About the Role * High school diploma or equivalent required. * Minimum of 1 year of customer service experience; preferably in a fast-paced call center environment. * At least two days a week of in-office attendance at our San Francisco, CA IDTF. This is subject to change based on business needs. * Able to work alternating weekends and shifts. * Experience in a healthcare or medical environment preferred. * Knowledge of medical terminology preferred. * Experience with EKG interpretation or a strong interest in developing this skill. * Technical proficiency with Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word. Salesforce experience is a plus! * Strong verbal and written communication skills. * Flexibility and adaptability to thrive in a fast-paced, growth-oriented environment. * Customer-focused mindset with the ability to maintain professionalism in challenging situations via phone, email, and online interactions. * Positive attitude and strong team-player mentality. * Successful completion of new hire training requirements. * Demonstrated interest and desire to learn rhythm analysis and interpretation. Ways to Stand Out * Excellent attention to detail * Positive attitude and team player * Ability to use critical thinking skills * Solution-minded with independent thinking and sound judgment skills. * Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients. ## Description As the Clinician Support Liaison for our accounts and patients, your role will involve the following responsibilities: * Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations. * Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required. * Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information. * Utilize clinical case management ticket systems to respond, act, and update case status. * Verify process notification MDN criteria and ensure completeness of reports. * Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians). * Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases. * Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices. * Maintain compliance with job-specific proficiency requirements. * Undertake other duties as assigned., * Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care. * Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care. * Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment. * Mission-Driven: Contribute to innovations that improve the quality of healthcare and the patient experience. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Leading in Rhythm: How Women Make Better Decisions with Biological Intelligence](https://www.wearedevelopers.com/videos/2124-leading-in-rhythm-how-women-make-better-decisions-with-biological-intelligence) - [Building Agentic Applications: A Deep Dive into Zooka, an AI Cardiologist Assistant](https://www.wearedevelopers.com/videos/2030-building-agentic-applications-a-deep-dive-into-zooka-an-ai-cardiologist-assistant) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)