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# Application Upgrade Support Representative

- **Company:** Kforce Inc.
- **Location:** Alpharetta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Windows Servers, Print Servers, Remote Administration, Service Pack, Software Deployment, Enterprise Software Applications, Software Troubleshooting, Network Server, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5UVlR-MjE4Njg5MlQxfjk5/

## About the Role

* 2+ years of hands-on experience supporting, maintaining, installing, or upgrading servers, workstations, operating systems, or enterprise software
 * Working knowledge of Microsoft Windows server and workstation environments
 * Strong troubleshooting skills, including the ability to identify when an issue requires escalation
 * Strong written and verbal communication skills, with the ability to communicate professionally with customers and customer IT personnel
 * Strong organizational skills and the ability to manage multiple upgrade activities, customer commitments, and case updates
 * Ability to follow detailed technical instructions and work independently while collaborating effectively with technical and operational teams
 * Fluency in English

Preferred Qualifications:

 * Experience supporting Windows Server environments, enterprise applications, or production systems
 * Experience with software deployment, operating system upgrades, and system administration
 * Familiarity with digital printing, production workflows, print servers, RIP technologies, or industrial automation environments
 * Experience troubleshooting software integration, workflow, networking, or production-related issues
 * Knowledge of backup and remote administration tools
 * Experience working in customer-facing technical support roles
 * Experience using ServiceNow or a similar case-management platform

## Description

Kforce has a client in Alpharetta, GA that is seeking an Application Upgrade Support Representative responsible for remotely planning, implementing, validating, and documenting software and operating system upgrades across our client's production line. This includes DFE servers, workstations, and press software. The Application Upgrade Support Representative works directly with customers, customer IT departments, and internal technical teams to ensure successful upgrades while minimizing production downtime. Duties:

 * Review upgrade prerequisites and ensure customer readiness before implementation
 * Coordinate upgrade timelines, readiness, risks, expectations, and communication with customers, Engagement Leads, and internal stakeholders, documenting progress through ServiceNow
 * Manage upgrade activities and customer commitments through ServiceNow case tracking
 * Provide customers with post-upgrade validation guidance and coordinate acceptance testing
 * Upgrade DFE servers and workstations to supported operating systems and DFE software releases
 * Install and configure approved Windows updates, security patches, system fixes, and software packages
 * Perform DFE assessments, health checks, backups, reimages, and recovery preparation
 * Validate DFE health, workflow functionality, and system performance before and after upgrade activities
 * Perform remote installation and upgrade of software releases and supported feature packs
 * Validate successful communication between press software, DFEs, and production equipment
 * Conduct functional testing to ensure print workflows, press operations, and production capabilities are operating correctly after upgrades
 * Maintain detailed ServiceNow documentation of upgrade activities, customer communications, implementation steps, validation results, issues, and resolutions
 * Drive continuous improvement of upgrade processes and customer experience


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