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# IT-Supporter

- **Company:** FERCHAU GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Operational Systems
- **Published:** September 2, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/443461

## About the Role

* Abgeschlossene Ausbildung oder Studium im IT-Umfeld
 * Mehrjährige Berufserfahrung im 2nd und 3rd Level Support
 * Tiefgreifende Kenntnisse rund um die gängigen MS-Office-Anwendungen
 * Sicherer Umgang mit Windows-Umgebungen im Client- und Server-Bereich
 * Erfahrungen in ITIL-Umgebungen und im Umgang mit Ticketsystemen
 * Fließende Deutschkenntnisse (mind. C1), sehr gute Englischkenntnisse von Vorteil

## Description

* Aufnahme, Analyse und Bearbeitung von Incidents in einem Ticketsystem
 * Technischer und applikationsbezogener 2nd und 3rd Level Support der User und Systembetreuer per Telefon, remote oder vor Ort
 * Einrichtung, Konfiguration und Instandhaltung verschiedener End- und Peripheriegeräte
 * Identifikation und Behebung von Störungen und Fehlern in komplexen Zusammenhängen zwischen Betriebssystem, Anwendung und weiteren angrenzenden Themengebieten
 * Unterstützung des Mobile Device Managements
 * Mitarbeit bei diversen IT-Projekten


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