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# IT-Supporter

- **Company:** FERCHAU GmbH
- **Location:** Lübeck, Germany
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Issue Tracking Systems, Product Software Implementation Methods, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/446038

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erfahrung im Umgang mit Anwendern und im technischen Support
 * Kenntnisse im Umgang mit Ticketsystemen
 * Erfahrung in der Softwareinstallation, -deinstallation und -wartung
 * Gute Kommunikationsfähigkeiten in Deutsch und Englisch

## Description

* Annahme, Bearbeitung und Lösung von IT-Störungen und -Anfragen (1st und 2nd Level Support)
 * Qualifizierung aller Meldungen von Mitarbeitenden im Ticketsystem
 * Unterstützung bei Software- und Hardwareproblemen
 * Durchführung von regelmäßigen Updates, Backups und Wartungsarbeiten
 * Mitwirken an IT-Projekten


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