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# Senior Associate, Infrastructure Services Analyst

- **Company:** The Bank of New York Mellon Corporation
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Business Process Modeling, Data Governance, Knowledge Management, Requirements Management, Software Engineering, Trusted Systems, Software Vulnerability Management, Enterprise Software Applications, Microsoft Power Automate, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18164349?backUrl=%2Fcareer%2F18164349%2FSenior-Associate-Infrastructure-Services-Analyst-New-York-New-York

## About the Role

* 2-5 years of experience in technology, operations, risk, governance, audit, or control functions within Financial Services
 * Strong analytical, problem-solving, and stakeholder management skills
 * Ability to drive cross-functional initiatives and deliver results in a fast-paced environment
 * Excellent written and verbal communication skills, including executive-level reporting
 * Passion for continuous improvement, automation, AI, and process optimization
 * Experience working in regulated or complex enterprise environments

Preferred Qualifications

 * Experience in technology governance, SSSDLC, change management, production services, technology risk, or controls
 * Strong understanding of TECM/SSSDLC, Incident, Problem, and Change Management processes
 * Ability to partner across multiple stakeholders to drive governance and strategic outcomes
 * Experience supporting audit remediation, regulatory initiatives, control monitoring, and continuous improvement
 * Strong analytical, communication, and stakeholder management skills
 * Experience leveraging AI, automation, and data-driven insights to modernize governance and risk management

Leadership Scope

 * Influence and collaborate across multiple Engineering stakeholder groups
 * Drive governance, transformation, and continuous improvement initiatives
 * Champion innovation, automation, and operational excellence

## Description

* Responsible for supporting the governance, oversight, and continuous improvement of BNY's Technology Enterprise Change Management (TECM) Framework /Secure Systems & Software Development Lifecycle (SSSDLC), Request for Change (RFC), Incident (INC), Availability (AVL), and Problem Management (PRB) processes
 * Partner across Engineering, Production Services, Risk, and Audit teams to strengthen control effectiveness, drive audit readiness, ensure regulatory sustainability, and advance strategic modernization initiatives through automation and AI-enabled capabilities
 * AI, Automation & Governance Modernization
 + Champion the adoption of BNY's AI capabilities - including Digital Engineer, Windsurf, Eliza, and Microsoft Copilot - to transform day-to-day governance, risk management, policy oversight, and control BAU
 + Identify opportunities to embed AI throughout the Secure System & Software Development Lifecycle (SSSDLC), enabling teams to improve requirements quality, development efficiency, testing effectiveness, control compliance, and production resiliency
 + Drive the use of AI for governance activities including policy analysis, control monitoring, audit evidence collection, risk assessments, issue management, reporting, and regulatory preparedness
 + Leverage AI-assisted insights to proactively identify control gaps, emerging risks, recurring issues, and opportunities for process simplification and automation
 * Governance Forums & Executive Reporting
 + Partner with Engineering and senior technology leaders to drive strategic governance forums that support enterprise decision-making and oversight
 + Support governance for the Technology & Cyber Resiliency Council, Technology & Cyber Resiliency Forum, Production Services Governance Forum, and Enterprise Software Delivery Council (ESDC)
 + Lead the development of the monthly Technology & Cyber Resiliency Newsletter
 * Policy, Standards & Procedure Management
 + Maintain 30+ TECM/SSSDLC/RFC and 6 INC/AVL/PRB policy, standard, and procedure documents.
 + Ensure alignment and traceability across policies, standards, procedures, and associated controls.
 * Control Monitoring
 + Drive ongoing maturity of TECM/SSSDLC and INC/AVL/PRB Risk & Control Self-Assessments (RCSA)
 + Oversee monitoring and governance of 62 SSSDLC and 8 Vulnerability Management controls
 + Identify, analyze, and escalate control deviations requiring platform remediation
 * Audit Remediation & Control Assurance
 + Coordinate remediation across high-priority audit findings impacting software delivery, testing, requirements management, and data governance
 + Perform control effectiveness reviews and monthly sampling to validate framework compliance and operational execution.
 + Advance automation and AI-enabled capabilities to reduce manual effort and improve scalability
 * Strategic Roadmap & Continuous Improvement
 + Support development and execution of the TECM/SSSDLC and INC/AVL/PRB strategic roadmap
 + Assess current-state frameworks against industry standards, regulatory expectations, and emerging market practices
 + Identify opportunities to streamline processes, modernize controls, and leverage automation and AI
 * ServiceNow Product & Backlog Governance
 + Manage intake, requirement refinement, and prioritization of ServiceNow enhancements supporting Change Management, Permit-to-Operate (PTO), Incident Management, Problem Management, Business Impact Management, Knowledge Management
 + Maintain a prioritized backlog aligned to business objectives and delivery capacity
 + Ensure user stories, requirements, acceptance criteria, and dependencies are clearly defined before development


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