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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Staff IAM Software Engineer - **Company:** ServiceNow - **Location:** Bangor, ME, United States (Remote available) - **Experience:** Expert - **Salary:** $190,900.0 - $334,100.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Java (Programming Language), JavaScript (Programming Language), Adobe InDesign, Application Programming Interfaces (APIs), Artificial Intelligence, Systems Engineering, C Sharp (Programming Language), Unix, Cascading Style Sheets (CSS), Configuration Management, Profiling, Software Quality, Code Review, Data Structures, Cursor (Graphical User Interface Elements), Software Debugging, Software Design Patterns, DevOps, Programming Tools, Distributed Systems, Graph Database, Design of User Interfaces, Identity and Access Management, Junit, Python (Programming Language), PostgreSQL, MySQL, Neo4j, Cisco Nexus Switches, OAuth, Object-Oriented Software Development, OpenID, Pattern Recognition, Performance Tuning, Role-Based Access Control, Recommender Systems, Ansible, Security Assertion Markup Language (SAML), Selenium, Software Engineering, Systems Integration, Testng, Application Enhancement Tool, Backend, Gitlab, AngularJS, Infrastructure Automation Frameworks, Playwright, Data Analytics, Front End Software Development, Puppet, SailPoint, Restful APIs, Terraform, Software Version Control, Data Pipelines, Jenkins, Servicenow - **Published:** September 2, 2026 - **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000146839629-senior-staff-iam-software-engineer ## About the Role * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Deep technical hands-on experience building production enterprise-level platforms. * Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management * 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education. * Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS). * Systems engineering experience designing and operating complex, distributed enterprise platforms. * Excellent problem-solving skills and ability to lead large-scale technical initiatives * Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling. * Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet. * Identity data analytics ability - designing queries, building pipelines, and deriving actionable insights from operational or identity data sets. * Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. * Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability. * Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery. * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance. * A growth mindset and a passion for staying on top of new technologies and industry trends., * Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization * 10+ years of experience with Java, C#, or another high-level, compiled language * 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines * Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow). * Strong understanding of SAML, OAuth2, OIDC, and SCIM. * Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems * Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent). * Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent. * Ability to troubleshoot complex systems and optimize performance across the stack. * Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems ## Description We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them. What you'll do * Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability. * Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus - moving the team from manual to automated, repeatable development and testing workflows. * Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet. * Own system integrations across Identity Platforms and ServiceNow - APIs, connectors, provisioning workflows, and lifecycle automation. * Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation. * Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations. * Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. * Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement. * Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready. * Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity. * Partner with principal-level staff to drive initiatives and maintain organizational standards. * Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. * Collaborate with product managers and other engineering teams to define frameworks., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ## Related Videos - [The AI-Native Engineering Org: What’s Real, What’s Hype, What’s Next](https://www.wearedevelopers.com/videos/100004-the-ai-native-engineering-org-what-s-real-what-s-hype-what-s-next) - [How Unit Testing Saved My Career](https://www.wearedevelopers.com/videos/1642-how-unit-testing-saved-my-career) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools)