> Markdown version of [/jobs/ext/2684747-computer-technician](https://www.wearedevelopers.com/jobs/ext/2684747-computer-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Technician - **Company:** Cypress - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $50,569.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Chrome OS, Cloud Computing, Cyber Security, Learning Management Systems, Multi-Factor Authentication, Network Connections, Software Troubleshooting, Google Classroom, Home Networking, 3-tier Architectures - **Published:** September 2, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5910780?domainName= ## About the Role 1. Education: High School Diploma or GED required; Bachelor's degree in a technology-related field preferred. 2. Experience: 2+ years of component-level troubleshooting and IT customer support (or an equivalent combination of education and experience) required. 3. Technical Proficiency: Strong working knowledge of Windows OS, macOS, iOS, ChromeOS, Active Directory, and cloud-based Learning Management Systems (e.g., Canvas, Schoology, Google Classroom). 4. Professional Skills: Exceptional interpersonal and telephone communication skills with a customer-first approach for staff, students, and parents. Must maintain professional composure with executive leadership and exercise strict discretion with highly confidential data (student, personnel, and law enforcement files). 5. Certifications: CompTIA A+ preferred. Additional industry-standard certifications (e.g., Network+, Security+) are a strong plus. 6. Special Requirements: a. Valid Texas Driver's License with an acceptable driving record. b. Willingness to use a personal vehicle for travel between assigned campuses and district facilities (mileage reimbursed). c. Ability to pass comprehensive fingerprinting, background checks, and police security clearances to access police department facilities/systems. ## Description * Provide Tier 1 support for hardware (laptops, mobile devices, interactive displays, printers), software, and network connectivity across assigned sites. * Troubleshoot, repair, image, and update technology assets to minimize classroom and operational downtime. * Conduct regular preventive maintenance and audits on campus technology components. * Set up and support technology for district events, board meetings, and standardized testing, including hardware relocation and cable management. * Assist with hardware inventories, auditing, barcoding, and maintaining accurate records in the district asset management system. * Transport technology assets safely and securely between district facilities. * ommunicate technical issues clearly to staff, educators, parents, and administration. * Escalate complex, unresolved infrastructure issues to Tier 3 engineering teams (Networking, Systems, Cybersecurity). * Coordinate warranty services, repair claims, and vendor technicians for authorized equipment servicing. * Recommend workflow optimizations to the Technology Service Center Manager to reduce costs and increase productivity. * Maintain clean, organized, and secure work areas, server closets, and technology storage spaces. * Operate tools and equipment safely and in compliance with district policies Specialized Tech Support * Assist the Help Desk during scheduled or peak periods by answering phone queues and providing live or remote troubleshooting. * Document, classify, prioritize, and route tickets in the district work order system within established Service Level Agreements (SLAs). * Deliver direct technical assistance to Virtual students, including remote software troubleshooting, LMS access, and video conferencing support. * Coordinate device distribution, swaps, repairs for Virtual students * Guide Virtual students and parents through home network connectivity, portal navigation, multi-factor authentication (MFA), and digital learning tools. * Deliver elite, rapid-response technical support to the Superintendent, Board of Trustees, Executive Cabinet, and senior leadership. * Resolve priority executive issues with the utmost professionalism, tact, and composure under pressure. * Ensure seamless technology readiness for high-stakes presentations, remote meetings, and board workshops. * Provide targeted hardware and software support for police facilities, mobile command units, and emergency communications. * Maintain law enforcement infrastructure in strict adherence to security protocols and chain-of-custody procedures. * Handle sensitive data with absolute integrity, ensuring full compliance with CJIS, FERPA, and state regulations. * Support and maintain transportation and athletic software and hardware. * Perform other job-related duties as assigned. WORKING CONDITIONS: Mental Demands/Physical Demands/Environmental Factors: 1. Physical Demands: * Lifting & Moving: Frequently lift, carry, push, and pull technology equipment weighing up to 50 pounds. * Mobility: Regularly bend, crouch, kneel, crawl under desks, climb step ladders, and work in tight or confined spaces. * Stamina: Sustain prolonged periods of standing, walking across multi-building campuses, and sitting at desk or support stations. 2. Environmental Demands: * Travel: Regular local travel required between assigned campuses and administrative facilities. * Workspace: Occasional exposure to dust, server fan noise, and dense electrical cabling environments. * Pace: Thrive in a fast-paced, dynamic environment requiring rapid context-switching between hands-on campus repairs, Help Desk phone support, remote student assistance, and priority executive support. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Progressive Web Apps - The next big thing](https://www.wearedevelopers.com/videos/45-progressive-web-apps-the-next-big-thing) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)