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# IT Service Management Specialist

- **Company:** CACI International Inc.
- **Location:** Chantilly, VA, United States
- **Experience:** Experienced
- **Salary:** $63,300.0 - $129,700.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Information Management, IT Management, Software Engineering, Information Technology, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3373851318&tx=IT9285TTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

CACI is looking for an experienced, innovative, and motivated IT Service Management Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency., Required:

 * Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
 * DOD 8140 Certification applicable to role (minimum Security+)
 * HS diploma/GED and 12+ years of experience, AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
 * Minimum of 8 years of relevant professional experience driving IT management, governance, or service delivery
 * Willingness to learn new skills and new adapt to new environments

Desired:

 * Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
 * ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles
 * Familiarity with IC ITE services and classified environments, enterprise governance structures, and DoD/IC IT policies
 * Experience developing, tracking, and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership
 * Hands-on experience with ServiceNow
 * Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

## Description

* This role acts as the bridge between technical execution and strategic governance, ensuring that IT services meet established quality, compliance, and performance benchmarks
 * Service Delivery & Quality
 * Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations
 * Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise
 * Coordinates core ITIL workflows, including Incident, Problem, and Change Management, to minimize service disruptions
 * Governance & Compliance
 * Drives team compliance with the enterprise vision, governance policies, regulations, schedules, and stakeholder engagement plans
 * Provides strategic guidance and support for improved IT management, oversight, and control
 * Continual Improvement & Metrics
 * Oversees, manages, and executes quantifiable Continual Service Improvement (CSI) efforts
 * Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics
 * Lifecycle & Quality Assurance
 * Develops and maintains the lifecycle project management plan for replacing and updating hardware
 * Performs core Quality Assurance (QA) management functions to validate service standards


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