> Markdown version of [/jobs/ext/2685099-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2685099-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Dematic Corp. - **Location:** Atlanta, GA, United States - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Microsoft Windows, Artificial Intelligence, Databases, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Peachtree (Accounting Software), Software Engineering, Usage Tracking, Information Technology, Golang - **Published:** September 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18154057?backUrl=%2Fcareer%2F18154057%2FTechnical-Support-Engineer-Georgia-Atlanta ## About the Role * Bachelor's Degree (Computer Science, Software Engineering, or related field) * Proven experience in software support or a similar role * Strong problem solving skills and attention to detail. * Excellent communication skills, both written and verbal. * Experience with Oracle / MS SQL databases * Experience with Windows operatingsystems * Open to working with AI, preferably hands on experience. Preferred Skills: * Material handling experience * Experience with Java, Golang, or Python * Customer Service experience ## Description United States, Georgia, Atlanta 756 West Peachtree Street Northwest (Show on map) Sep 01, 2026 This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction., Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you. Tasks and Qualifications: This is What you Will Do in This Role: * Provide technical support to customers via phone, email, and chat. * Diagnose and troubleshoot software issues * Collaborate with the development team to resolve complex issues * Document and track customer issues and problems. * Assist in the creation of support documentation and knowledge base articles. * Conduct training sessions for customers on software usage. * Travel approximately 5% of the time to different customer locations and Dematic locations in the United States * Participate in an on-call rotation during non-business hours ## Related Videos - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Scoring 2000 Products per Request: Performance Pitfalls in Golang](https://www.wearedevelopers.com/videos/2073-scoring-2000-products-per-request-performance-pitfalls-in-golang) - [Best practices: Building Enterprise Applications that leverage GenAI](https://www.wearedevelopers.com/videos/1513-best-practices-building-enterprise-applications-that-leverage-genai) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)