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# Technical Support Specialist

- **Company:** Patient Funding Alternatives
- **Location:** Woburn, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Apple IOS, Apple Mac Systems, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Networking Basics, Software Engineering, Wi-Fi Technology
- **Published:** September 2, 2026
- **Apply:** https://www.wayup.com/i-j-Technical-Support-Specialist-Patient-Funding-Alternatives-069498511395904/

## About the Role

Qualifications
Required Technical Skills

 + Basic working knowledge of Apple macOS and iOS devices.
 + Fundamental understanding of Wi-Fi and basic networking concepts.
 + Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
 + Ability to follow technical instructions and learn new systems quickly.
Core Competencies

 + Strong verbal and written communication skills.
 + Customer-focused mindset with a helpful, patient approach.
 + Strong organizational skills and ability to prioritize multiple tasks.
 + Attention to detail and commitment to accurate documentation.
 + Dependable, punctual, and able to work independently with minimal supervision.
Education & Experience

 + High School Diploma or equivalent required.
 + Prior experience in a technical support, IT help desk, or customer service role is a plus but not required.
 + Relevant coursework, certifications (e.g., CompTIA ITF+, A+), or hands-on technical projects are a plus.
Work Schedule & Location

 + On-site position, Monday through Friday, 8:30 a.m. - 5:00 p.m.
 + Occasional flexibility may be required based on business needs.
Pre-Employment Requirements

 + Ability to pass a 10-panel drug screening.
 + Ability to pass a criminal background check.

## Description

Reporting to the Technical Services Supervisor, the Technical Support Specialist provides front-line technical support to both in-office and remote employees. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service., + Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads.

 + Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely.
 + Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers, etc.).
 + Assist with user account setup, password resets, and basic application support.
 + Document common issues, resolutions, and procedures for inclusion in the company knowledge base.
 + Escalate complex or unresolved issues to senior technical staff as appropriate.
 + Track and manage support requests through a ticketing system to ensure timely resolution.
 + Maintain a high standard of customer service and clear communication with all users.


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