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# Technical Support and User Engagement Contract Lead

- **Company:** CALIBRE Systems Inc.
- **Location:** Alexandria, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Capability Maturity Model Integration, Information Systems, Data Governance, Data Infrastructure, Data Security, Web Development
- **Published:** May 15, 2026
- **Apply:** https://jobs.silkroad.com/CalibreSys/httpscalibresyscareerssilkroadcom/jobs/5407?embedded=true

## About the Role

· Strong technical background in stakeholder engagement, data governance, and technical assistance

· Knowledge of federal compliance, privacy, and data access policies

· Strong verbal and written communication skills

· Experience managing workflows and user-facing support systems

Desired Experience and Skills:

· Bachelor's degree in Information Systems, Public Policy, Communications, or related field

· Experience developing user training programs and instructional materials

· Experience implementing DUA tracking or workflow systems

· Familiarity with website development and content management

· Experience managing user satisfaction programs and feedback systems

· CISM/CISSP, Customer Experience (CX) Certification

Required Experience

· At least 5 years of technical experience

· At least 2 years as a lead on projects of similar size and scope

· Experience supporting federal agency programs and Centers for Medicare & Medicaid Services (CMS) data environments

· Professional certifications commensurate with duties (e.g., PMP or equivalent, CMMI, ITIL)

## Description

· Oversee execution of user engagement, technical support, and governance-related tasks

· Lead coordination of Data Use Agreement (DUA) lifecycle management, tracking, and compliance activities

· Direct user support and technical assistance services including knowledgebases and helpdesk functions

· Guide development of training materials, webinars, and user engagement campaigns

· Support review of data access requests and ensure compliance with policies

· Oversee analytic output and disclosure review processes

· Ensure successful implementation of program website and communication tools


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